Privacy Policy
Last updated: 13 January 2026
🏢 Data Controller
RTL English Ltd, 20–22 Wenlock Road, London N1 7GU, United Kingdom
Contact: https://rtlenglish.org/contact
📋 Information We Collect
- Name and email address
- Purchase and licence information
- Quiz and assessment responses
- Technical data (IP address, device, browser, cookies)
💳 Payment Data
RTL English Ltd does not collect, process, or store any payment card details, banking information, or other financial data.
All payment transactions are handled exclusively by third-party payment processors and merchants of record, which may include:
- Digistore24 Inc., LTD, MSLW Limited, or GmbH
- Stripe
- Other authorised payment service providers
These payment processors operate under their own privacy policies and terms of service. We encourage you to review their respective privacy notices for information on how they handle your payment data.
🎯 Purpose of Processing
- Order fulfilment
- Licence management
- Customer support
- Learning Hub functionality
- Analytics and service improvement
- Communication and updates
⚖️ Legal Basis
Processing is based on:
- Contract performance
- Consent
- Legitimate interest
in accordance with UK GDPR and EU GDPR.
📝 Quiz and Assessment Data
By taking a quiz or assessment on our site, you agree to allow us to process your information as described below.
When you participate in our quizzes and assessments, we collect and store the following information:
- Your quiz responses and answers
- Your assessment results and scores
- Session data to maintain your progress
- Technical data (browser, device type, approximate location)
Cookies for session data: As a result of taking a quiz, we use cookies to provide you with session-related information. These cookies allow us to save your progress, display your results, and enable you to return to your session at a later time.
Email address: Your quiz results are displayed immediately on-screen and do not require an email address. However, if you wish to have your results emailed to you for future reference, you will need to provide your email address. Providing an email is entirely optional.
Data retention: The information collected during your quiz session will be kept and stored by us to improve our services, provide personalised recommendations, and for analytics purposes.
Data removal: You have the right to request removal of your quiz data at any time. To submit a data removal request, please use our Data Removal Request Form.
🍪 Cookies and Session Data
We use cookies and similar technologies for the following purposes:
- Essential cookies: Required for core site functionality, including maintaining your session and security
- Session identifiers: Used to store quiz and assessment responses, enabling you to retrieve your results via email or return to your session at a later time
- Analytics cookies: Help us understand how visitors interact with our site to improve our services
- Marketing cookies: May be used to deliver relevant content and measure campaign effectiveness
🔗 Third-Party Processors
We may use hosting, email, analytics, automation, and payment partners under data-processing agreements.
✅ Your Rights
You have the right to:
- Access your data
- Rectify inaccuracies
- Request deletion
- Restrict or object to processing
- Data portability
- Lodge a complaint with the ICO (UK) or your local EU authority
To request removal of your data: Submit a Data Removal Request
📧 Contact
For privacy-related inquiries: https://rtlenglish.org/contact
To unsubscribe from marketing emails: https://rtlenglish.org/unsubscribe