Product Supplier: Zomat Limited
Address: 20-22 Wenlock Road, London, N1 7GU, UK
VAT/Company ID: 07867869
Copyright Holder: RTL English Ltd
Product Contact: [email protected]
You may unsubscribe from marketing or promotional emails from us at any time by clicking the “unsubscribe” link provided at the bottom of each email.
Alternatively, contact us directly at [email protected] with the subject line “Unsubscribe Request.”
Your email preferences will be updated as soon as possible, typically within 5 business days.
Please note that even if you opt out of receiving marketing messages, we may still send you non-promotional communications related to your account, orders, or other essential service-related matters.
You have 60 days from your purchase date to request a refund if you're not fully satisfied.
Please make a genuine effort to engage with the product before requesting a refund.
To request a refund, email [email protected] with the subject line “Refund Request” and include your order details.
Refunds are processed within 5–10 business days, depending on your payment provider.
After your purchase, you have 60 days from the moment you order to explore the benefits of our product. We hope that you will become one of the many customers who share positive feedback with us. However, if for any reason you are not fully satisfied with your purchase, you are entitled to request a refund.
Before submitting a refund request, we ask that you make a genuine effort to engage with and try the product.
To request a refund within the 60-day window, please send an email to [email protected] with the subject line “Refund Request.” Include your full name, the email address used for the purchase, and any relevant order details. We would appreciate it if you let us know why you did not like the product. Not providing that information will not impact your refund but it may help us improve.
We will process your refund promptly and notify you via email once it is completed. Please allow between 5 and 10 business days for the refunded amount to appear in your account, depending on your financial institution.
If you have ordered a physical product, you may choose between: (a) Our “Keep the Book” policy, in which you receive a refund (excluding shipping and handling) and retain the book as a thank you for trying the product; or (b) A full refund if the item is returned in good condition. Return shipping is the responsibility of the customer.
Shipping and handling charges are non-refundable. Please contact us at [email protected] to receive return instructions.
Providing feedback on your reason for the return is optional, but appreciated, as it helps us improve future editions of the product.
We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information in compliance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and applicable United States privacy laws including the California Consumer Privacy Act (CCPA).
We may collect personal data such as your name, email address, billing and delivery information, and details related to your use of the Site. This data may be collected when you register, place an order, subscribe to communications, or interact with the Site.
We may collect information automatically via cookies, pixels, or similar technologies to understand usage behaviour, improve service delivery, and personalise content. Cookies are small data files that help us recognise your browser and track user activity across our website and emails. You may disable cookies via your browser settings; however, this may affect functionality.
We use your personal information to process orders, provide customer service, communicate with you, fulfil legal obligations, improve our website and services, and send marketing communications where consent has been provided. Your data may be shared with third-party service providers such as payment processors, shipping couriers, and email platforms solely for the purpose of delivering services on our behalf.
We take appropriate technical and organisational measures to ensure the security of your data. Personal information is retained for as long as necessary to fulfil its intended purpose and comply with legal requirements. You have the right to access, rectify, erase, restrict, or object to the processing of your data, and to lodge a complaint with a supervisory authority.
To exercise your rights or to make any queries regarding your data, please contact us at [email protected].
CCPA Privacy Notice (California Residents)
In accordance with the California Consumer Privacy Act (CCPA), California residents have the right to make specific requests regarding their personal information, including: The right to request disclosure of the categories and specific pieces of personal data we have collected; The right to request deletion of personal data; The right to opt out of the sale of personal information (note: we do not sell personal data). To submit a CCPA request, please send an email to [email protected] with the subject line “CCPA Request.” Include your full name, the email address used for your account, and the type of request (Right to Know, Right to Delete, or Do Not Sell My Info). We may require additional verification to ensure the security of your data before processing your request. We will respond to CCPA requests within the required statutory timelines and will not discriminate against users for exercising their CCPA rights.
These Terms and Conditions govern the access to and use of the website located at rtlenglish.org and all services provided therein by Zomat Ltd. By accessing the Site, you acknowledge and agree to be legally bound by these Terms and Conditions and any additional terms and policies referenced herein.
All content on the Site, including but not limited to text, images, video, downloads, graphics, software and other material, is the intellectual property of Zomat Ltd or its licensors and is protected by copyright, trademark, and other applicable laws. You are granted a limited, revocable, non-transferable licence to access and use the Site solely for personal, non-commercial purposes. No part of the Site may be reproduced, distributed, republished, displayed, transmitted, or otherwise exploited in any form or by any means without prior written consent from Zomat Ltd.
You agree not to engage in conduct that may be considered unlawful, defamatory, threatening, obscene, harmful, or otherwise objectionable in relation to your use of the Site. You further agree not to misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs, or other malicious or technologically harmful material.
Registration for certain features of the Site may require the submission of personal data. You agree to provide accurate, current, and complete information and to update it as required. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission provides a platform for online dispute resolution (ODR), which you can access at: http://ec.europa.eu/consumers/odr. This platform is intended to facilitate the out-of-court resolution of disputes arising from online transactions. We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.
Zomat Ltd reserves the right to suspend or terminate your access to the Site without notice for breach of these Terms. We reserve the right to refuse service or access to our website, products, or communications at our sole discretion. Access may be restricted or revoked without prior notice in cases of suspected abuse, legal non-compliance, or violation of our Terms.
Any disputes arising under this Agreement shall be governed by and construed in accordance with the laws of England and Wales, and the courts of London shall have exclusive jurisdiction over any such disputes.
The RTL English materials provided through this website or sold via platforms such as Digistore24 include digital downloads, printed workbooks, videos, guides, and other educational resources. When you purchase these materials, you're granted a personal licence for non-commercial use within your immediate household only. You’re welcome to use the materials with your own children or those under your legal guardianship, and to print them as often as needed at home.
If you'd like to share the resources with friends, extended family, or anyone outside your household, you'll need a Family & Friends Licence, which covers informal use with up to three unrelated learners. If you plan to use the materials for tutoring, online classes, group sessions, homeschooling groups, or any form of structured or paid instruction, a Tutor or School Licence is required. These licences help ensure everyone uses the programme fairly and within legal limits.
Please don’t modify, extract, republish, or reuse any part of the content outside its intended purpose. That includes adapting the text, changing layouts, using illustrations elsewhere, or uploading files to public folders or learning platforms. The materials are protected by copyright and must not be altered or redistributed. Your licence is non-transferable and may not be shared, sold, or sublicensed under any circumstances. Public sharing, screen-sharing, uploading to shared drives, or any use beyond the stated licence is not permitted.
You may not use RTL English materials in any form of artificial intelligence training, dataset development, or content automation tools. No part of the materials may be fed into machine learning models, scraped for reuse, or repurposed by automated systems.
You’re free to print as many copies as you need, but file downloads may be time-limited depending on the platform you used. Most platforms will keep your files accessible for up to 30 days, but this is not guaranteed. If you need access beyond that window, you may email [email protected] and we’ll do our best to help—though extended access is not guaranteed and may be granted at our discretion. We also recommend downloading and securely storing your files as soon as possible. It is your responsibility to retain access after your initial download period ends.
This licence applies only to the version of the product available at the time of your purchase. It does not include any future updates, reworded content, revised guides, new levels, replacement files, design changes, improvements, or supplementary materials unless clearly stated at the time of sale. Access to files and support is provided in good faith but is not guaranteed indefinitely. This licence does not include lifetime hosting, unlimited support, or future file storage.
The materials are designed to support early learning, but results will vary based on the child’s age, learning environment, and level of adult support. No specific outcome is promised or guaranteed.
We reserve the right to revoke access or take legal action in the event of suspected misuse, unauthorised distribution, fraud, or breach of the licence terms. If you're unsure whether your use is permitted, or if you need a different type of licence, just email [email protected] with the subject line “Expanded Permissions” and we'll be happy to advise.
By purchasing or accessing RTL English materials, you agree to abide by the terms outlined above.
The RTL English website, accessible at rtlenglish.org, is operated by Zomat Ltd, a company incorporated in the United Kingdom. All information contained on this website is provided for general educational and informational purposes only. While Zomat Ltd endeavours to ensure the accuracy and reliability of the information presented, no warranties or guarantees, either express or implied, are given as to the completeness, accuracy, or fitness for any particular purpose of the content available on the Site. By using this website, you acknowledge that any reliance on material contained herein is at your own risk.
Zomat Ltd operates this website under licence and is solely responsible for its content, management, and operations. RTL English, as the licensor, is not directly involved in the day-to-day operations, support, or communications of this website. Zomat Ltd may operate other domains or use email addresses that include "rtlenglish" or similar branding for purposes such as customer service, communications, or content delivery. All such communications are managed independently by Zomat Ltd.
Results from books and education, including those provided through this Site, may vary significantly depending on a wide range of individual factors, including but not limited to a child's age, aptitude, level of parental or instructional support, and frequency of use. No educational outcome, result, or improvement is guaranteed. Any testimonials or success stories shared are individual examples and should not be considered typical or expected outcomes. Any testimonials, case studies, or success stories presented on our website or in marketing materials reflect individual experiences and may not represent typical results. These are shared for illustrative purposes only, and no outcome is guaranteed.Our books, programmes and materials are for informational purposes only and are not a substitute for professional educational, legal, or medical advice. If you require specific advice, you should consult an appropriate professional. You are responsible for how you use the content we provide.
Zomat Ltd does not make any express or implied claims that use of this product will guarantee academic performance, literacy improvement, or any other specific results. However, we are committed to providing high-quality resources that we believe can make a meaningful difference in the lives of children and families who use them.
The Site may contain hyperlinks or references to third-party websites, which are provided solely for your convenience. Zomat Ltd does not control such websites and accepts no responsibility or liability for their content, operation, or privacy practices. The inclusion of any third-party links on this Site does not imply endorsement by Zomat Ltd of those third parties or their content.
We use affiliates to promote our products and may benefit from affiliate commissions earned through purchases made via affiliate links. These links may appear on this website or in email communications originating from this website or an rtlenglish domain we operate. This comes at no additional cost to you and helps support the ongoing development of our educational content.
We only promote or recommend products or services that we believe may be of genuine benefit to educators, parents, or learners. The presence of an affiliate link does not constitute an endorsement or guarantee of any kind, and we encourage users to conduct their own due diligence before making any purchase.
We comply with the Federal Trade Commission (FTC) guidelines on affiliate marketing and strive to make our affiliate relationships transparent. If you have any questions about our affiliate relationships, please contact us at [email protected].